Say what? Despite the fact that most of the time we spend communicating with one another is taken up by listening, surveys and tests repeatedly show that most of us are very poor listeners. Like any other skill, effective listening requires practice. But practicing with the right behaviors in mind is half the battle. This SuccessTools offers five key behaviors or practices which can boost your ability to listen. The article also reviews the fundamentals of both giving and receiving feedback. SuccessTools is a BH SmartDoc which provides a way to think about and start a key element on a management to-do list. BH SmartDocs are published by BrownHerron Publishing and are sold exclusively by Amazon.com.

Customer Rating:
Summary: Not worth it
Comment: This wasn't worth the cost. There are less than 5 pages of anecdotal, unsupported (and on a few occasions incorrect) information. This is nothing more than an article that would appear in a bad business magazine. Don't bother wasting the money or your time.

---