Whether it's reprimanding a teenager for breaking a curfew or asking the boss about a promised raise, readers will learn the hands-on skill to resolve the touchiest issues.

Customer Rating:
Summary: Still using these teachings
Comment: I forgot I read this book until I saw it on my list. The teachings are memorable and I am still using them on a daily basis. I am also still giving people advice from this book. Excellent for managers and supervisors. I was making many common mistakes and this book helped put me in the right direction. It is rare for me to remember the in-depth content of books, but this one is well written and has helped me greatly.

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Customer Rating:
Summary: The first half is a must-read.
Comment: The first half of this book was excellent. Part I was titled "Work on me first". Under it was Chapter 2 "Master my stories: How to get your head right before opening your mouth". It talks about the stories we tell ourselves to explain what is happening around us. These stories can have a profound influence on your life. Negative stories tend to become self fulfilling prophesies. I'd heard about these stories in a talk. The speaker asked us not to share what we had learned. So I was pleased to see it in another source. The second half of the book I suspect was written by another author. Perhaps if I'd been practicing their suggestions it wouldn't have felt like formula writing. That said, I would still recommend this book to anyone who feels uncomfortable confronting people around them even when it is necessary.

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Customer Rating:
Summary: Crucial Confrontation
Comment: The book provides an excellent methodology for addressing issues in both my business and private life. I thought it very helpful with completing my performance reviews for both high and low performers.

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Customer Rating:
Summary: Great job
Comment: I appreciate the books a great deal. They are wonderful tools for improving communication, which is something we all need, and especially when the stakes are high. Great book.

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Customer Rating:
Summary: Daily problems solutions
Comment: Confrontations with other people's ideas, opinions and actions are part of a daily routine. Books like "Crucial Confrontations" show us how it looks like when stakes are high and results could strongly influence our lives. Having such book "on our side" help us to confrontate daily challenges successfully. For both side's sake.

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