Customer Rating:
Summary: Excellent Quality Movement Summary
Comment: Charles Kenney's book is insightful and is written to be read easily. The story of today's quality movement in healthcare, from its inception in the "Breakfast Club" to the major national symposia now presented by that Club's successor, the Institute for Healthcare Improvement (IHI) is both enlightening and inspiring. A most valuable addition to my library.

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Customer Rating:
Summary: Where there's hope...
Comment: I think Mr Kenney offers an honest and somewhat optimistic take on the health care challenges facing our country. There are certain hurdles to overcome, but the modeling of "best practices" and the new reliance on technology-driven solutions offers some room for optimism.

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Customer Rating:
Summary: Interesting stuff and a good read
Comment: There is some very interesting information in there, things I really had no idea were happening (like studying Toyota to reduce medical errors). Considering I work on the other side of things, actually seeing patients, I feel like this work hits some important points, but perhaps not the most pressing and direct issues that impair providers from providing excellent care every time.

Jessica Sims
([...])

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Customer Rating:
Summary: Best Practice
Comment: This is an excellent resource for health care providers in highlighting the many changes that can help revise the health care system and ensure a high quality of care.

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Customer Rating:
Summary: IHI plus
Comment: An excellent review of the history of the quality improvement movement in America. Easy to read, informative, and concise. I highly recommend it for anyone who involved in health care administration. It would be an excellent introduction into the QI process for hospital board of directors. Jim Slavin

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