After being promoted, most new supervisors quickly discover the difficulties and challenges of managing other people. This practical guide helps first-time supervisors master the problems and challenges they will face in their new position. Starting with advice on overcoming the initial fears and anxieties of supervising others, the guide shows readers how to: establish authority and gain worker co-operation; work with other supervisors; delegate effectively and follow up on assignments; and deal with job performance issues and disciplining workers.

Customer Rating:
Summary: Not impressed either
Comment: Was looking for "something else" .. this is more of a script of what to say in sticky situations. Guess it's OK for first-time workers, but if you've been in office environments at all, most of this is just too idealistic and scripted.

Feels a little more like 1950 than 1990 and beyond.

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Customer Rating:
Summary: Not impressed
Comment: There is some good information in this book, however most is simply common sense. What I did not like about the book is that it is written in a negative tone that implies all workers are slackers. I'm sure there is something better out there and I will look for it.

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Customer Rating:
Summary: When you think you are in over your head...
Comment: This book was helpful for me to consider ways to address certain touchy topics. New to supervising, I did not want to give my employees an opening to exploit. No book will solve all problems, but this one did help me through some tough times.

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Customer Rating:
Summary: Great!
Comment: A must have for any new manager or supervisor. Provides great advise for almost any situation you may find yourself in. Read it through and keep handy for reference!

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